Teladoc FAQ

FAQs

Do I speak with real doctors?
Yes. You will speak with doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.

 What are some of the common conditions Teladoc treats?
Common conditions include sinus problems, respiratory infections, allergies, urinary tract infections, cold and flu symptoms and many other non-emergency illnesses.

Can Teladoc handle my emergency situations?
Teladoc is designed to handle non-emergent medical problems. You should not use it if you are experiencing a medical emergency.

Can I request a particular doctor?
No. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a Teladoc doctor. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing.

Can I get a prescription?
Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft. Based on treatment protocols, doctors may not prescribe an antibiotic for viral illnesses such as most colds, sore throats, coughs, sinus infections and the flu. Doctors may suggest alternative treatment options such as a prescription for symptom relief or over-the-counter medication. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc.

How are prescriptions sent to the pharmacy?
Teladoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically or by phone to your pharmacy.

Is my electronic health record kept private?
Teladoc employs robust encryption methods to protect your personal information. You determine who can see the information in your record.

Can I call Teladoc outside of the United States?
No. Teladoc visits are unavailable outside of the United States.


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Health Advocate FAQ

What is Health Advocate?
The nation’s top health advocacy and assistance company. They serve as a liaison for members with healthcare providers, insurance plans and other health related resources. Health Advocate offers a broad range of services like help finding primary care, specialists and medical institutions and resolving claims, billing and related administrative problems. Health Advocate also helps members access local resources, including senior care services that fall outside traditional healthcare coverage.

How do members use Health Advocate?
Health Advocate is easy to use. Members call a toll-free number and explain their needs. When members call, a trained Personal Health Advocate reviews the problem and asks questions about the member’s overall healthcare situation. The goal is to help members and their family with their healthcare issues. During the first call to Health Advocate, a Personal Health Advocate or PHA, usually a registered nurse, is responsible for helping the member. PHAs are backed by a staff of medical directors and administrative experts. The member’s PHA can help with many related medical and administrative issues. For instance, PHAs help find qualified doctors and hospitals for complex needs. Members also get help with administrative, billing and claims issues, and information and resource support for members and their family. Health Advocate can help members, the member’s spouse, dependent children, parents and parents-in-law.

Why would a healthy person want to join?
Health Advocate is a highly personalized service. It is available to members who use the healthcare and insurance systems—healthy or ill. If a member moves to a new area, she or he may want help finding a doctor or dentist. Even a “well visit” may result in an unexpected claim. Other examples include members who are unsure of exactly what their health plan covers or a parent or parent-in-law may want help finding senior care. Health Advocate’s goal is to help members with any issues or questions about their healthcare or health insurance.

How can members be sure of the security of their information?
Health Advocate protects the privacy of all member health information. We fully comply with all appropriate provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which addresses the privacy and confidentiality of all members’ information.

How can members be sure of the privacy of their information?
We fully recognize the importance of protecting members’ privacy. Health Advocate’s staff is trained to handle each case with the utmost confidentiality. Also, they follow protocols that comply with all governmental privacy standards to ensure that members’ medical and personal information is fully protected and confidential. During the first call, members will be asked to fill out and sign a Medical Authorization Form giving Health Advocate permission to start working on the member’s behalf. If a member calls for a dependent minor, the member must complete this form for them.

How do members change the information on their Card?
For extra or replacement cards, members can call Member Services at the toll-free number in their benefit packet. Health Advocate is not responsible for changing, renewing or canceling memberships.

eDocAmerica FAQ

Doctors Online powered by eDocAmerica FAQ

What services are included?

You can email board-certified physicians, psychologists, pharmacists, dentists, dietitians, fitness trainers, alternative medicine doctors, and eye doctors for help with treatment options, behavioral health questions, nutrition, fitness and more.

Are there any services Doctors Online does not provide?   

Emergency issues and prescribing medications are excluded.

Am I charged for each new question?

No. You can use this benefit as often as needed.

Will the medical information I share remain confidential?

Yes. Health records are kept private and protected.

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DISCLOSURES

This program is NOT insurance coverage, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, click here. Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.

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© 2023 Teladoc, Inc. All rights reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. For dermatology consultations, members must complete a Dermatology Intake Form and upload a minimum of three images through the secure message center before each initial consultation.

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Not available as a voluntary offering to VT residents.